Technical Troubleshooting

What are the minimum requirements to play the game?

OS: Windows 7 Service Pack 1 or newer
Processor: Intel Core 2 Duo 2.3 GHz
Memory: 2 GB RAM
Graphics: NVIDIA GeForce 8800 GT, 512 MB
DirectX: Version 10
Network: Broadband Internet connection
Storage: 2 GB available space

OS: El Capitan (10.11) or newer
Processor: Intel Core 2 Duo 2.3 GHz
Memory: 2 GB RAM
Graphics: HD Graphics 3000
Network: Broadband Internet connection
Storage: 2 GB available space

I get an invalid CD key error when I try to redeem my Steam key.

If you are receiving an invalid CD key error when registering a key for a game you will need to return to the seller you purchased the key from for assistance.

I get a duplicate key error when trying to redeem my CD key.

A duplicate product code error means that the CD key you are trying to register has already been redeemed to a Steam account. The key cannot be registered again.

If you received a duplicate CD key from your retail purchase you will need to contact the retailer who sold you the key.

I need assistance with my purchase.

If you need assistance with a purchase, charges or your billing history, please contact the seller or the retailer directly.


How can I finish a quest?

To complete a quest, simply achieve all of the objectives listed on the upper left side corner of the screen.

How do I earn Experience Points?

You can earn Experience Points by defeating monsters and completing quests.

How do I earn gold pieces and what can I buy with it?

You can find gold pieces in chests, when you defeat monsters and also when you complete quests.

Gold pieces are used in order to increase the chances of success when crafting a piece of equipment. The higher the rarity of the item and the success rate, the higher the price in gold.

What are the different game phases and how do they work?

There are three phases: The Hero Phase, the Exploration Phase and the Villain Phase.

In the Hero Phase, players can make their moves and actions in any desired order. For example, during each Hero phase you may move and then take an action next, or take an action first and move next, or simply move twice without taking any action. Each hero has different movement speed influencing the number of squares they can move.

The Exploration Phase will spawn new dungeon tiles in the right circumstances. For instance, if you are on an unexplored edge of a tile during the Exploration Phase, the next adjacent tile will be revealed.

Finally, the Villain phase is when monsters and villains activate and take their turn. Note that monsters only activate on the player’s turn that drew them. But be wary, if there is more than one monster in play with the same name, those monsters will activate each time someone who controls them takes a turn.

How do I attack?

When you desire to attack, you first need to choose which of your powers you’d like to use.

Once you’ve selected your power, simply click on the desired monster to attack it. Note that if your power is a ranged one, the range is counted by the number of tiles.

What kind of powers can I use when attacking?

There are three types of powers you can use: At-Will, Daily, or Utility powers.

At-will powers can be used as many times as you like during your quest. Daily powers, however, can only be used once per quest.

Utility powers are generally once per quest, but some are powers that can be used each turn.

What is an Encounter and when do they happen?

Encounters represent random events occuring during quests, such as negative effect or attack damage. Note that some encounters can also be positive or neutral.

How do I collect items in a dungeon?

Items are collected by defeating monsters and opening treasure chests.

What kind of items can I collect in a dungeon? Can I save those items for later?

Players can collect items ranging from healing potions to scrolls of disintegrate. These items can only be used during quests. However, they can be saved for your next quests or scrapped for crafting materials.

Is a Co-op or Multiplayer mode available?

A Co-op or Multiplayer mode is not available at the moment, but could potentially be developped in a later update.

How do I cast a power from my Spell bar?

You can either use the keyboard shortcuts written on the icons or click directly on the power icons themselves.

What is a healing surge and when does it happen?

If your hero is down to zero hit points at the start of your Hero Phase, a healing surge will be used. A surge will heal half of your hero’s total hit points.

You have a limit of two healing surges per quest. If at anytime one of your heroes attempt to use a healing surge but there are none left, the quest is failed.

How do I unlock new Heroes?

You can unlock new hero slots by leveling up your profile level.

If I die in a dungeon, am I penalized?

You are not penalized when dying in a dungeon. The XP you have earned during that quest is not lost. However, note that you will not be granted the bonus XP and Gold you would normally earn at the completion of the quest.