Politique de confidentialité

Cette politique de confidentialité a été modifiée le 24 mai 2018.

BKOM Studios et ses sociétés affiliées ou ayants de droit ( « BKOM Studios », « nous », « notre » ou « nous ») sont déterminés à protéger les droits de confidentialité de nos utilisateurs ( « utilisateurs » ou « vous »).

1. Portée de la présente politique

Cette politique de confidentialité (la « Politique ») décrit les informations que nous recueillons, y compris les informations personnelles, la façon dont nous stockons, utilisons et gérons les informations que vous fournissez ou que nous recueillons dans le cadre de votre utilisation de nos sites, tels que, www.talesfromcandlekeep.com (le « Service »).

Notez que le champ d’application de la présente politique se limite aux données recueillies ou reçues par BKOM Studios grâce à votre utilisation du Service. BKOM Studios n’est pas responsable des activités des personnes ou entreprises tiers, le contenu de leurs sites, l’utilisation des informations personnelles, ou non, que vous les fournissez, ou des produits ou services qu’ils peuvent offrir. Tout lien vers ces sites n’établit pas de parrainage envers, ou d’affiliation avec, les particuliers ou entreprises.

Nous utilisons et partageons vos renseignements personnels pour fournir et améliorer le Service, le tout conformément à la présente politique. En utilisant le Service, vous exprimez votre accord à cette politique et le traitement de vos données, y compris vos renseignements personnels, de la manière prévue dans la présente politique. Si vous n’êtes pas en accord avec ces termes, s’il vous plaît ne pas utiliser le Service.

Si vous avez des questions ou préoccupations concernant notre politique ou pratiques, s’il vous plaît nous contacter à legal@talesfromcandlekeep.com.

2. Révisions à la présente politique

Toute information qui est recueillie par le Service est couvert par la politique alors en vigueur au moment où ces informations sont collectées. BKOM Studios se réserve le droit de réviser, et peut réviser, cette politique de temps en temps. Vous devriez vérifier périodiquement la présente politique. Votre utilisation continue du Service après publication des modifications à cette politique constitue votre reconnaissance des modifications et votre consentement à respecter et à être lié par cette politique modifiée. Si nous apportons des modifications à la politique qui sont importantes dans le risque de vie privée, y compris tout changement qui pourrait avoir un effet rétroactif, nous vous en informerons 30 jours avant que ces changements prennent effet en affichant un avis en premier plan sur le Service ou en vous envoyant un email ou autre notification similaire.

3. Collecte et stockage de l’information

Nous ne vous demandons pas de partager d’informations personnelles pour accéder à notre Service; cependant, certaines caractéristiques de notre Service pourraient ne pas fonctionner correctement ou être accessibles.

Le terme « renseignements personnels » désigne l’information qui identifie spécifiquement toute personne, comme le nom, date de naissance et adresse email, ainsi que toute autre information requise par la loi applicable à être traité comme « renseignement personnel ». Les principaux objectifs de BKOM Studios dans la collecte et l’utilisation de vos renseignements personnels est de créer votre compte, vous fournir le Service, améliorer notre Service, vous contacter, mener des recherches et générer des rapports à usage interne.

BKOM Studios stock l’information sur des serveurs situés aux États-Unis d’Amérique via Amazon Web Services (AWS) et peut stocker de l’informations sur des serveurs et équipements dans d’autres pays. Vos informations personnelles peuvent ainsi être partagées et traitées par nos sous-traitants, mais uniquement aux fins décrites dans la présente politique et seulement si ce tiers a en place les mesures appropriées qui garantissent au moins le même niveau de sécurité que le nôtre.

Nous ne partageons aucune des informations que nous avons recueillies auprès de vous, sauf tel que décrit ici. BKOM Studios ne vendra pas vos renseignements personnels.

4. Utilisation des renseignements

BKOM Studios uses data collected through its Service for the purposes described in this Policy:

  • Create game accounts and allow users to play our games;
  • Run and improve our Service;
  • Enhance the experience and enjoyment using our Service;
  • Respond to feedback and questions and provide customer support;
  • Send related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communications regarding promotions, rewards, upcoming events, and other news about products and services offered by BKOM Studios and selected partners; and
  • Understand users’ preferences and provide better services.

We only use your data within the limits permitted under applicable laws. At any time, you may opt-out from the collection and use of your data. In such a case, kindly note that you might not be able to continue using in whole or in part the Service or portions of the Service.

5. Disclosure of Your Information

BKOM Studios does not share personal information except as approved by the user, or as described below and only if such third party has in place appropriate safeguards that ensure at least the same level of security than ours:

  • Consent to share information with other third parties for their marketing purposes subject to their own personal privacy policies;
  • BKOM Studios may engage other companies and individuals to perform services, such as Game Analytics. Such services may include analyzing data. These service providers may have access to personal information in connection with the performance of their services for BKOM Studios;
  • BKOM Studios may share your information in connection with any merger, sale of assets, or a financing or acquisition of all or a portion of its business to another company; and
  • BKOM Studios may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.

6. Other Disclosure of Your Information

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you that is in our possession or control to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate, including to respond to claims, to respond to a government request or any legal process (including subpoenas), investigate fraud, enforce or apply our rights, or protect the rights, property, or safety of us or our users, or others and to identify and stop any activity that we consider illegal, unethical, or legally actionable. This includes exchanging information with other companies and organizations for fraud protection.

7. BKOM Studios’ Sites

While you are browsing BKOM Studios’ sites, your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language and referring Website addresses may be logged automatically. We may use this information to monitor, develop and analyze your use of the Service. In addition, we may ask you to submit and we may process data that is personal to you, including but not limited to your name, profile photo, gender, age or birthday, links to your profiles on social networking sites and other third party sites, usernames and email and mail addresses. We may use this information to create a user profile and provide you Service.

We may use your email address to contact you about your experience with BKOM Studios sites, as permitted by law, and notify you about company news and promotions. Your gender and birthday may be used to analyze user trends and target certain promotions. Your mail address may be used if we have merchandise or other physical promotional materials that we want to send to you.

8. Social Media (Features) and Widgets on Our Sites

BKOM Studios sites includes social media features, such as the Facebook Like button and widgets, such as the Share this button. These features may collect your IP address, the pages you are browsing on our sites, and may set a cookie to enable the feature to work correctly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. We encourage you to read those privacy policies periodically.

9. Customer Service and Emailing

BKOM Studios may collect your email address when you contact our Customer Service and we may use it to contact you about your gaming experience with BKOM Studios, and notify you about company news and promotions.

If you elect to subscribe to our mailing list, you may receive such promotional communications from us. At all time, you will have the opportunity to opt out from our mailing list by following the unsubscribe instructions provided in the email you receive. Please note that we will need to send you certain communications regarding the Service and you will not be able to opt out of those communications (e.g., communications regarding updates to this Policy).

10. Game Data Collection

Whenever you play BKOM Studios games, we collect data about all of your interactions with the game inside the game via server log files. This information may be associated with your player ID, IP address or device ID for the purpose of providing you our Service and improving them. This data is stored within Amazon Web Services (AWS). We ensure that our third party providers process such log data in accordance with applicable laws, including relevant European data protection laws.

11. Other Collection

BKOM Studios may also acquire information from you through (1) your participation in surveys regarding the Service or (2) your participation in a sweepstakes or contest through the Service.

BKOM Studios may provide you the opportunity to participate in a sweepstakes or contest through our Service. If you participate, BKOM Studios will request certain personal information from you. Participation in these sweepstakes and contests are voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

BKOM Studios uses this information to notify winners and award prizes, to monitor traffic or personalize the Service.

12. Tracking Technologies (Cookies, Beacons and Others)

BKOM Studios and marketing and outsourcing partners, affiliates, or analytics service providers use technologies such as cookies (session cookies and/or persistent cookies), beacons, scripts, and tags to identify a user’s computer/device and to « remember » things about your visit, such as your preferences or a username and password.

Information contained in a cookie may be linked to your personal information, such as your user ID, in order to improving the quality of our Service, tailoring recommendations to your interests, and making the Service easier of use.

BKOM Studios may feature ads served by third parties that deliver cookies to your computer/device. The content you access and the advertisements can be tracked. Since the third party advertising companies associate your computer/device with a number, they will be able to recognize your computer/device each time they send you an advertisement. These advertisers may use information about your visits to our Service, third party sites and applications in order to measure advertisement performance and to provide advertisements about goods and services of interest to you.

BKOM Studios is not responsible for the data collection practices of third party advertisers.

You can always change your browser options to stop automatically accepting tracking technologies such as cookies or to prompt you before accepting such cookies. Please note, however, that if you do not accept cookies, you may not be able to access all or portions of the features of the Service.

13. Third Party Services

BKOM Studios’ services may contain third party tracking tools from its service providers, such as Google Analytics. You can find out more about how Google Analytics uses your information at: www.google.com/policies/privacy/partners/. Users may opt out of Google’s use of cookies by visiting the Google Analytics Opt-out Page.

Third parties may use cookies, APIs, and SDKs in the services in order to collect and analyze user information on BKOM Studios’ behalf. Third parties may have access to certain information such as your device identifier, IMEI, MAC address, geo-location information, locale, and IP address.

BKOM Studios’ Privacy Policy does not cover the use of tracking tools from third parties.

BKOM Studios may feature advertising within its Service. To provide advertisements of interest to you, the advertisers may collect and use information about you, such as your Service session activity, device identifier, MAC address, IMEI, geo-location information and IP address.

15. Security

BKOM Studios takes appropriate measures to protect data from unauthorized access or against loss, misapplication or modification by third parties. However, please be aware that no method of transmitting information over the Internet or storing information is completely secure and thus BKOM Studios cannot guarantee the absolute security of that information during the transmission or storage on its systems or of its subcontractors. BKOM Studios cannot warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties.

16. Data Retention

BKOM Studios will retain player’s information as long as the account remains active. For Game Analytics, the player data retention period will be at most 24 months. BKOM Studios will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

17. Our Policy Regarding Children

Children under the age of 13 are not allowed to use BKOM Studios Service. BKOM Studios does not knowingly collect or solicit personal information from anyone under the age of 13. No one under the age of 13 may provide personal information. In the event that we have collected personal information from a child under age 13, we will delete that information. If you are between the ages of 13 and 17, your legal guardian must read and agree to this Policy for you.

18. International Transfer

BKOM Studios may transfer information that we collect about you to affiliated entities or to third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

These countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable secure transfer, use and disclosure of information about you, including personal information, the whole as described in this Policy.

19. General Information and How to Exercise Your Rights

We offer you choices regarding the collection, usage, retention and disclosure of your personal information and we will respect the choices you make. You have the right to refuse further collection, usage, retention and/or disclosure of your personal information by notifying us.

You have the following rights with respect to the personal information BKOM collects: (i) right to know and access your personal information collected by BKOM and obtain communications with regard to purposes for which your personal information is processed, (ii) right to update or rectify your personal, (iii) right to erasure of your personal information, (iv) right to object to processing of your personal information by BKOM, (v) right to portability of your personal information.

If you wish to exercise your rights above mentioned, file a complaint or have any questions regarding this Policy, please contact our privacy officer in the following manner:

Address: 825 Boulevard Lebourgneuf, Quebec City, G2J 0B9, QC, Canada
Phone: 1 888 523-1881
Email: legal@talesfromcandlekeep.com

We will take the appropriate steps to treat your request as soon we can (unless otherwise prohibited by applicable law). Please note, however, that some information may remain in archived/backup copies for our records or as otherwise required or permitted by law.

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